Worcester Insider is a local information and recommendations website about Worcester and relevant nearby places. This notice explains how we handle personal information when you browse the site or contact us. The site does not sell products or take payments.
Who is responsible for your information?
The website and its editorial contact service are published as Worcester Insider. Worcester Insider is responsible for personal information received through the site and the contact address below.
Email: [email protected]
Post: Worcester Insider, High Street, Worcester, WR1 2EY, England.
Information we handle
When you email us, we receive your email address and any name, message, attachment or other details you choose to include. We use those details to understand and respond to your enquiry. If you send a recommendation, correction or update about a business, venue, event or service, we may use relevant information to review and update our content.
When you visit the site, technical information may be processed to deliver pages and protect the service. This can include your IP address, browser or device information, the page requested, the time of the request and security logs.
Please do not send sensitive personal information unless it is necessary to explain your enquiry. Worcester Insider is an information website, not a booking, account or payment service.
Why we use information
We use contact details and message content to reply to enquiries, consider corrections and maintain useful local information. We rely on our legitimate interests in responding to correspondence and operating an accurate local guide.
Technical information is used where needed to deliver, secure and troubleshoot the site, based on our legitimate interests in maintaining a safe and reliable website. We do not use messages sent to our contact address to build a marketing list, and we do not sell personal information.
Service providers and disclosures
The website host, email provider and security services may process information on our behalf to deliver and protect the site. Access is limited to what is needed for those services. We may disclose information if required by law or where necessary to protect people, the website or our legal rights.
If a service provider processes information outside the United Kingdom, applicable safeguards for international transfers will be used. You can contact us for information about a particular transfer.
How long we keep information
We keep correspondence for as long as it is needed to answer the enquiry and maintain a reasonable record of the exchange. We then delete it when it is no longer needed, unless it must be retained to establish, exercise or defend a legal claim or comply with a legal obligation.
Technical and security logs are kept only for the time needed to maintain site security, investigate faults or address misuse. They are then deleted or overwritten through the relevant service.
Your rights
Depending on the circumstances, you may have the right to request access to personal information we hold about you, correction of inaccurate information, deletion or restriction of processing, or transfer of information you provided. You may also object to processing based on legitimate interests. Some rights are subject to conditions and exemptions under data-protection law.
To make a request or raise a privacy concern, email [email protected]. We may ask for information needed to confirm your identity and will respond within the time required by law.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
If the site or the way we handle personal information changes, we will update this notice and revise the date at the top.